This Privacy Policy describes how Yohuda.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. 

Collecting Personal Information 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

We may collect personal information in a variety of ways, including:

(a) from you directly (such as when you interact with us in writing, electronically or by telephone); 

(b) when you visit and communicate with us through our Website or social media sites;

(c) when you complete a transaction with us; or 

(c) when you participate in any competition or promotion run by us.

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a consumer, supplier, contractor, job applicant or in some other capacity. For example, if you are a consumer, we may collect:

(a) your name;

(b) your contact details including your email, home/delivery address and billing address;

(c) your payment details; and

(d) other personal information that we collect in the course of a transaction or that you provide to us when you contact us.

If you deal with us in some other capacity (for example, as a supplier, contractor or job applicant), we may collect your name and contact details and any other information you choose to provide to us. We may also collect details of the interactions that you have with us.

We only collect sensitive information (also called special categories of personal data) in circumstances where you consent to the collection of this information (unless we are otherwise required or authorised by or under law to do so). Sensitive information includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious beliefs and criminal history. In the event consent was given, you have the right to withdraw such consent given at any time by sending a written notice or e-mail to us. See contact details below.

Sometimes, we may collect personal information from third parties. If you provide us with personal information about another person, please make sure you tell them about this privacy policy. 

If you are or become an employee of Yohuda, the handling of your personal information may be exempt from the APPs and the Regulation if it is directly related to your current or former employment relationship with us. 

By consenting to Yohuda, United Kingdom’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Yohuda, United Kingdom through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). 

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.”

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Yohuda. Your participation in this program is completely voluntary. 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. 

User Generated Content is used across the Yohuda website. This includes but is not limited to: reviews and social media posts where Yohuda is tagged or mentioned. By tagging Yohuda or completing a review of a product you give Yohuda permission to share this content on the website. If you wish for content to be removed please contact email@yohuda.com 

Device information 

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

Order information 

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

Source of collection: collected from you. 

Disclosure for a business purpose: shared with our fulfilment centre Orderwise, our contracted courier, your Credit Card company and other payment gateways as necessary.

2 Well Meadow Drive 

Sheffield 

S3 7HP

Our change of mind policy applies in addition to, and does not affect your statutory rights. YOHUDA has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

• Items purchased online must be returned via the online return portal – YOHUDA Return 
• Items purchased from a Yohuda authorised partner, must be returned to the place of purchase.

We will allow a change of mind return for refund provided that the item in question is:

• A price item purchased at yohuda.com
• Return is made within 30 days of delivery
• Item is returned to us within 14 days of return submission
• In original purchased condition with tags attached
• In original & undamaged packaging
• Has not been worn
• Not underwear or socks; and
• Not damaged in any way

Yohuda takes no responsibility for returned items that do not reach us and or are damaged in transit. Please take care in wrapping your return item/s safely and securely.

We aim to process orders quickly, but if you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to assist you but remember we only have a 24-hour small window where we can cancel orders.